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Frequently Asked Questions

Frequently Asked Questions

The Charleston in Columbus, OH offers a variety of amenities such as a doggie play park, membership to The Barn, and a washer and dryer included. For a complete list of community and apartment amenities, visit our amenities page. 

The Charleston is proud to offer On-Site Maintenance. Submitting a maintenance request is easy! Call or stop by the Leasing Office, or submit your request through your online resident portal via the web or your mobile app. For after-hours maintenance emergencies, please call the Leasing Office and select the option to leave a voicemail for the on-call maintenance technician. 

The Charleston offers a variety of convenient options to pay your rent. You may pay online in your resident portal via the web or mobile app. You can even set up auto-pay! Checks and money orders are also accepted in the Leasing Office. We are not permitted to accept cash. 

To reserve your new home at The Charleston in Columbus, OH, you may conveniently apply either online or in-person at the Leasing Office. Availability is updated daily on our floor plans page. Browse available apartment homes and click 'Apply Now' to reserve your preferred apartment home. Once your application is submitted, our Leasing Team will contact you. 

We look forward to showing you around The Charleston! Scheduling your community tour in advance allows us to prepare floorplans and availability that are specifically tailored to your needs and preferences. It's easy to schedule a tour on a day and time that works for you using the self-scheduler on our website. Of course, you're welcome to stop by our office without an appointment if you'd like. See you soon!

Yes, The Charleston in Columbus, OH apartments are pet-friendly. Please view our amenities page for pricing or contact the leasing office for our pet policy. 

Columbus offers a variety of neighborhoods with unique character and lifestyle options. Here are some of the best:

  • Dexter Falls: Home to The Charleston Apartments, Dexter Falls is a peaceful suburban area with scenic lakes and walking paths. Ideal for those who want tranquility with quick access to shopping and dining.
  • Upper Arlington: Known for its excellent schools, tree-lined streets, and family-friendly vibe. Perfect for those seeking a safe and upscale community.
  • German Village: A historic district with charming brick streets, boutique shops, and cozy cafes. Great for history lovers and those who enjoy walkable neighborhoods.
  • Short North Arts District: Vibrant and eclectic, filled with galleries, nightlife, and dining. Ideal for creatives and young professionals.

Columbus blends urban energy with suburban comfort. Here’s what makes it special:

  • Central Location: Easy access to major highways and proximity to Cincinnati and Cleveland make Columbus a convenient hub.
  • Outdoor Recreation: Enjoy scenic spots like Scioto Mile, Highbanks Metro Park, and Olentangy Trail for biking and hiking.
  • Thriving Economy: Home to Fortune 500 companies and major employers like Nationwide, JPMorgan Chase, and The Ohio State University.
  • Arts & Culture: Explore immersive art at Otherworld, monthly Gallery Hop in Short North, and cultural festivals year-round.

Living at The Charleston puts you close to top attractions and entertainment, including:

  • Center of Science and Industry (COSI)
  • Scioto Mile Promenade
  • Franklin Park Conservatory and Botanical Gardens
  • Otherworld immersive art experience
  • Topiary Park
  • Easton Town Center
  • Columbus Zoo and Aquarium
  • North Market

The Charleston offers easy access to I-270 and US-33, connecting you to leading employers such as:

  • The Ohio State University
  • OhioHealth
  • Nationwide Insurance
  • JPMorgan Chase
  • Cardinal Health
  • Honda of America Manufacturing
  • L Brands (Bath & Body Works, Victoria’s Secret)
  • Huntington Bancshares
  • Amazon Distribution Center
  • Mount Carmel Health System

At The Charleston, you’ll enjoy upscale amenities designed for comfort and convenience, such as:

  • Meandering Lakes & Waterfalls: Scenic outdoor spaces perfect for relaxation and morning walks.
  • Exclusive Membership to The Barn Private Club: Socialize and unwind with access to a unique clubhouse experience.
  • Dog Park & Walking Trails: Ideal for pet owners and outdoor enthusiasts.
  • Executive Business Center & Fitness Facilities: Work and wellness amenities right at home for added convenience.

Additional features include crown molding, garden tubs, built-in computer desks, fireplaces, and private patios or balconies for a luxurious lifestyle.

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