FAQs
1. What utilities are members responsible for?
All members pay for their own water, which will be billed to them on their monthly rental statement. All members will also pay for their own electricity. Members must contact utilities to establish an account. Local Links
2. How much notice do I need to give before I move out?
You must give us at least 60 days notice in writing before your lease is up if you do not choose to renew. To do this you must fill out an "Intent to Vacate" form which you can pick up in the leasing office. Please contact the managment office to discuss further. Contact Me
3. Does The Charleston require renters insurance?Yes, proof of renters insurance is required prior to move-in. If you do not currently have your own insurance, you can get a quote from our ploicy provider, Thomas Fenner Woods.
4. Do you allow pets at The Charleston?
Yes, we are a pet friendly community! Cats are allowed in all buildings, and dogs are allowed in specified dog friendly buildings Restricted breeds include Chows, Rottweilers, Dobermans, and Pit Bulls. There is also a 70 pound weight limit for all dogs. Prior to move in, a refundable $400 per pet security deposit is required, as well as a $35 pet rent per month, per pet. Members are allowed no more than 1 dog (below 70 lbs.), 2 cats, or 1 dog (below 70 lbs.) and 1 cat.
5. When is rent due?
Rent is due on the 1st of every month. It is considered late as of the 2nd.
6. Do you have a resident referral program?
Yes, we do! We are happy to pay a referral fee to members who refer a neighbor to join us here at The Charleston! The money will be paid to the current members after the new member moves into his or her new apartment, and ONLY if the new member tells us that they have been referred on their first visit to the The Charleston leasing office.
Refer A Neighbor
7. How do I get my packages if they are delivered when I am not home?
We will sign for your UPS, DHL and FedEx packages at the Membership Office if you are not home to receive them. We will keep them at the office until you have time to pick them up. The United States Postal Service does not leave packages with us, but they will leave you a note in your assigned mail box, and you can pick them up at the local post office.
8. What is considered a Maintenance Emergency?
A maintenance emergency is a fire, gas leak, sewer back up, stopped up toilet (if you have only one), no water, no heat, you are locked out of your apartment, or anything else that may cause personal property damage. If any of these occur during non-office hours, please call our Emergency Maintenance number at 614-679-8879.
9. How late is the Membership Office open?
Our office hours are Monday through Saturday, 11:00 am - 7:00 pm and Sunday, Noon - 6:00 pm. The business center is open 24 hours.
10. If I have multiple roommates, can we each write separate rent checks?
Rent is to be paid with one check, regardless of how many roommates there may be. Please also remember to ALWAYS include your current address on the memo line each time you make a rent payment.
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