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member survey

We appreciate that you have chosen to be a member of The Charleston. Your ultimate satisfaction depends on our dedication to servicing you. Please let us know what we are doing well, and what we need to improve upon.

Part I

Evaluate management team as follows:

Part II

Evaluate our community features:

Part III

If we could improve one thing immediately to better your quality of life, what would it be?

Part IV

Which of the following sports do you participate in or would be interested in participating in?

Part V

Which of the following hobbies and/or activities do you enjoy or would like to begin?

Part VI

Which of the following services would you pay for if they were available at your community?

	Gift Wrapping Services		Package Mailing
	Grocery Home Delivery Service		Pet Sitting/Walking
	Holiday/Party Invitation Addressing		Plant Watering
	Housekeeping		Special Events Planning

Part VII

Would you like to attend a Continental Breakfast?	Yes No
If so, what day of the week would be best?
What Time?

Part VIII

Please feel free to make any additional comments.

Part IX

First Name *
Last Name *
Street Address *
Apartment Number *
City *
State *
Zip *
Email Address *

	Very Satisfied	Satisfied	Neutral	Dissatisfied
Ease of contact for questions or problems
Timeliness of request follow-ups
Courtesy & Respect you are treated with
Response time of service requests
Frequency of contact & communications
Willingness to you respond to your needs
Clarity of communication with you
Ability to keep you satisfied
Overall level of service quality

	Very Satisfied	Satisfied	Neutral	Dissatisfied
Parking
Recreation Amenities
Apartment Design
Rental Value
Landscaping
Mail Kiosk Areas
Sound Control
As of today I would renew my lease...

	Aerobics		Skiing
	Basketball		Soccer
	Cardiovascular Training		Softball
	Football		Tennis
	Golf		Volleyball
	Running/Jogging/Walking		Weightlifting
	Scuba Diving

	Billiards		Reading/Book Club
	Cards		Scrap Booking
	Cooking Classes		Shopping
	Dining/Restaurant Club		Vacation Club
	Movies		Wine Tasting
	Quilt Making/Needlepoint